Daily Life Lessons · Banks
If your cash card is lost or stolen, be able to have the bank block it right away, report it to the police, and apply for a replacement.
If your cash card (キャッシュカード) is lost or stolen, contact your bank right away and have them make the card unusable (block it). Some banks accept reports 24 hours a day. Check the contact number on your bank's website or elsewhere, and write it down in advance for peace of mind.
Also report it to the police. If you lost it, file a lost property report (遺失届); if it was stolen, file a damage report (被害届). If money is withdrawn with a stolen card, you may receive compensation under the law if you promptly notified the bank and reported it to the police. However, if you told someone your PIN (暗証番号) or wrote it on the card, the compensation may be reduced or not paid.
Apply for a replacement card at your bank. Anyone who comes to collect your card claiming to be a police officer or bank employee is a scammer.
キャッシュカードを なくしたら、すぐに しましょう。
1. 銀行に 電話して、カードを 止めて もらいます。 2. 警察（けいさつ）に 行きます。落とした ときは 「遺失届（いしつとどけ）」、盗（ぬす）まれた ときは 「被害届（ひがいとどけ）」を 出します。 3. 銀行で 新しい カードを 作ります。
・銀行の 電話番号を メモして おきましょう。 ・暗証番号（あんしょうばんごう）は だれにも 教えません。カードに 書きません。 ・「カードを 預かります」と 来る 人は うそです。渡しません。
What is the first thing to do when you notice you have lost your cash card?
Contact the bank right away and have the card stopped so that no one else can use it.
What do you file with the police when your card is stolen?
File a damage report for theft, and a lost property report if you dropped it.
In the case of a stolen card, what may cause compensation to be reduced or not paid?
If you told someone your PIN or wrote it on the card, it is treated as negligence and compensation may be reduced or not paid.
Someone claiming to be a police officer comes to your home and says, "I will hold on to your card." What do you do?
Police officers and bank employees never come to collect your cash card. It is a scam, so do not hand it over.
Where do you apply for a replacement cash card?
Apply for a replacement at your bank. What you need and the fee differ by bank.
Q. I noticed in the middle of the night or on a holiday.
A. Some banks have a lost or stolen card desk that accepts reports 24 hours a day. Check the contact number on the bank's website or the card's backing paper, and contact them as soon as possible.
Q. I found the card after I had it blocked.
A. Whether you can keep using it depends on the bank. Contact the bank to check. If you filed a lost property report with the police, also tell the police that you found it.
Q. I also lost my residence card at the same time.
A. After reporting it to the police, apply for a new residence card (在留カード) at the regional immigration services office (地方出入国在留管理官署) that covers the area where you live, within 14 days from the day you learned it was lost. There is no fee.
This practice tool asks questions in random order (it works when JavaScript is enabled). You can still read all the questions and explanations above without it.
Systems and procedures may differ depending on the city, ward, town or village where you live and on the time of year. Please check the latest information from your local government or the relevant organizations.
Content checked on: 2026-10-03
This page is a translation of the Japanese original. If the translation and the original differ, the Japanese version takes precedence. View the Japanese original