When buying over-the-counter medicine at a drugstore, understand the medicine categories and be able to consult a pharmacist or registered seller by telling them your symptoms and the medicines you are taking.
Explanation
At drugstores (ドラッグストア) you can buy not only medicine but also daily necessities, cosmetics, food, and more. Medicines you can buy without a doctor's prescription (処方箋), known as over-the-counter medicines (市販薬), fall into categories such as "requires guidance" (要指導医薬品), "Class 1" (第1類医薬品), "Class 2" (第2類医薬品), and "Class 3" (第3類医薬品), which are shown on the box. Medicines requiring guidance and Class 1 medicines are sold with an explanation from a pharmacist, so you cannot buy them when no pharmacist is on duty.
When choosing a medicine, consult a pharmacist (薬剤師) or registered seller (登録販売者) and tell them your symptoms and any medicines you are currently taking. Since May 2026, when you buy some cold medicines, cough medicines, and others (designated medicines for abuse prevention: 指定濫用防止医薬品), you will be asked your age, whether you have bought them at other stores, why you are buying more than one, and so on, and people under 18 can buy only a limited quantity. Prescription medicines are collected at a pharmacy that can fill prescriptions.
Where can you check the category (Class 1, etc.) of an over-the-counter medicine?
On your point card
On the back of the receipt
On the map at the store entrance
On the medicine box
AnswerD. On the medicine box
The category is shown on the medicine box (outer box).
Q2
Who can sell Class 1 medicines?
A registered seller
Anyone
A pharmacist
A part-time cashier
AnswerC. A pharmacist
Medicines requiring guidance and Class 1 medicines are sold by a pharmacist. Class 2 and Class 3 medicines are sold by a pharmacist or a registered seller.
Q3
What is good to tell them when you ask about medicine?
Your symptoms and the medicines you are taking now
Your favorite color
Which floor you live on
Your point balance
AnswerA. Your symptoms and the medicines you are taking now
Telling them your symptoms and the medicines you are taking now makes it easier to find a suitable medicine.
Q4
Where do you get medicine prescribed at a hospital?
A convenience store
A pharmacy that can fill prescriptions
A post office
The city office
AnswerB. A pharmacy that can fill prescriptions
Prescription medicines are collected at a pharmacy that can fill prescriptions. Some drugstores have a prescription counter.
Q5
What happens when you buy some cold medicines or cough medicines?
They are always free
You leave your passport with the store
You wait 3 days
You are asked your age and why you are buying
AnswerD. You are asked your age and why you are buying
Since May 2026, to prevent abuse, you are asked your age, whether you have bought them at other stores, why you are buying more than one, and so on. People under 18 can buy only a limited quantity.
Frequently asked questions
Q. I'm worried about explaining my symptoms in Japanese.
A. Writing your symptoms and the names of the medicines you take on a note, or showing a translation on your smartphone, makes it easier to communicate.
Q. What is a medicine notebook (お薬手帳)?
A. It is a record of the medicines you take. If you show it at a pharmacy or hospital, they can check things such as whether your medicines are safe to take together.
Q. What if I don't get better after taking over-the-counter medicine?
A. Don't push yourself; see a doctor at a medical institution. Tell them which medicines you took, too.
Practice: answer the questions on this page
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Systems and procedures may differ depending on the city, ward, town or village where you live and on the time of year. Please check the latest information from your local government or the relevant organizations. Content checked on: 2026-09-28
This page is a translation of the Japanese original. If the translation and the original differ, the Japanese version takes precedence. View the Japanese original