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Qualifications · Healthcare Information Technologist Success Lab

Functions of Hospital Information Systems

Read the questions and explanations in English. The lectures (explanatory articles) are available in Japanese only.

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Q1 | Core systems

Which combination is the appropriate set of core systems of a hospital information system?

  1. Food service system, logistics system, blood transfusion system, and endoscopy department system
  2. Financial accounting system, payroll system, and attendance management system
  3. RIS, PACS, LIS, and endoscopy department system
  4. Order entry system, electronic medical record system, and medical billing and accounting system
AnswerD. Order entry system, electronic medical record system, and medical billing and accounting system

The core of a hospital information system consists of the order entry system, the electronic medical record system, and the medical billing and accounting system, which work with departmental systems to support all clinical operations. RIS, PACS, LIS, food service, logistics, and blood transfusion systems are departmental systems, and payroll and attendance management are not clinical core systems.

Q2 | Departmental systems

Which of the following hospital information systems is a departmental system?

  1. Electronic medical record system
  2. Order entry system
  3. Medical billing and accounting system
  4. Clinical laboratory department system
AnswerD. Clinical laboratory department system

The clinical laboratory department system (LIS) is a departmental system that supports the work of the specimen testing department. The medical billing and accounting system, the electronic medical record system, and the order entry system are positioned as core systems of the hospital information system.

Q3 | Link-reference model

Which is an appropriate description of the "link-reference" approach to holding data in a hospital information system?

  1. All departmental system data is replicated to and held on the core system, which displays it
  2. Free-text entries are stored as they are, without being divided into items
  3. Data is defined item by item and stored in a prescribed format
  4. The data itself stays on the departmental system, and the core system displays it through a reference link
AnswerD. The data itself stays on the departmental system, and the core system displays it through a reference link

In the link-reference approach, the data itself remains on the departmental system and the core system references and displays it via links. Replicating data to the core system is the data-import approach, storing free text describes unstructured data, and item-by-item definitions describe structured data.

Q4 | Audit trail

Which is an appropriate purpose of the audit trail in a hospital information system?

  1. To record who accessed which information and when, so it can be verified afterward
  2. To compress stored data and reduce disk usage
  3. To shorten the system's response time to user operations and speed up daily work
  4. To automatically calculate medical fees from the care that was delivered
AnswerA. To record who accessed which information and when, so it can be verified afterward

The audit trail is a foundational function that keeps logs of access and operations, deterring unauthorized access and enabling verification after the fact. Shortening response times, calculating medical fees, and reducing disk usage are not purposes of the audit trail.

Q5 | DWH

Which is an appropriate description of a DWH (data warehouse)?

  1. A terminal placed in the consultation room for physicians to enter daily orders
  2. A database that integrates and restructures data accumulated in operational systems and stores it for analysis and secondary use
  3. A control device installed to keep the temperature and humidity of a drug storage warehouse constant and maintain drug quality
  4. A ledger recording the retrieval and return of paper charts stored in an archive
AnswerB. A database that integrates and restructures data accumulated in operational systems and stores it for analysis and secondary use

A DWH is a database that integrates and restructures data accumulated in core and departmental systems and stores it for analysis and secondary use, serving management analysis and clinical research. It is not a warehouse climate-control device, an order entry terminal, or a paper chart ledger.

Q6 | HIS requirements

Which of the following is not an appropriate requirement for a hospital information system?

  1. Assume an operating model in which the system is shut down completely at night and on holidays
  2. Ensure the confidentiality of data to protect patient information
  3. Pay attention to usability and screen response times
  4. Prepare for failures through redundancy of power supplies and data
AnswerA. Assume an operating model in which the system is shut down completely at night and on holidays

Because clinical care continues 24 hours a day, 365 days a year, operation premised on complete shutdown at night and on holidays is not acceptable for a hospital information system; reliable processing and stability are required. Preparing for failures through redundancy, attention to usability and response, and ensuring data confidentiality are all genuine requirements.

Q7 | Point-of-origin entry

Which is an appropriate description of "point-of-origin entry" in an order entry system?

  1. The person who originates the information, such as the ordering physician, enters it on the spot
  2. Clerical staff collect paper slips and enter them together after care is finished
  3. Paper slips are scanned and stored as images
  4. The patient enters their own orders before the consultation
AnswerA. The person who originates the information, such as the ordering physician, enters it on the spot

Point-of-origin entry means that the person who originates the information, such as the physician who issued the order, enters it directly on the spot; it is a basic principle of order entry systems that reduces transcription errors and delays. Batch entry by clerical staff and scanning slips are not point-of-origin entry, and orders are not something patients enter.

Q8 | Prescription orders

Which is the appropriate general flow of a prescription order for an inpatient?

  1. A nurse enters the prescription order, dispenses it on the ward, and hands it to the patient
  2. The physician enters the prescription order, it is transmitted to the pharmacy department, and a pharmacist reviews the prescription, dispenses, and issues it to the ward
  3. Only prescriptions whose payment has been completed are transmitted to the pharmacy department and dispensed
  4. The billing office decides the prescription content, informs the pharmacy department, asks a pharmacist to dispense, and has it delivered to the ward
AnswerB. The physician enters the prescription order, it is transmitted to the pharmacy department, and a pharmacist reviews the prescription, dispenses, and issues it to the ward

A prescription order is entered by the physician and transmitted to the pharmacy department system. A pharmacist reviews the prescription, dispenses it, and after a dispensing check issues it to the ward. The prescription content is decided by the physician, not the billing office; dispensing is the pharmacist's job; and completion of payment is not a precondition for transmitting the order.

Q9 | Specimen labels

What is the main role of the blood collection tube label issued from a laboratory test order?

  1. To keep a record of the name and working hours of the nurse who drew the blood
  2. To display the tube's date of manufacture and expiration date
  3. To print test results for notifying the patient
  4. To be affixed to the collection tube and correctly link the specimen to the patient and order information
AnswerD. To be affixed to the collection tube and correctly link the specimen to the patient and order information

Affixing the label issued from the order information to the blood collection tube uniquely links the specimen to the patient and order it belongs to, preventing mix-ups. Recording working hours, notifying results, and displaying manufacture dates are not roles of the label.

Q10 | 3-point verification

Which combination is verified in 3-point verification when administering an injection?

  1. Patient, drug, and administering staff member
  2. Physician, nurse, and pharmacist
  3. Drug, slip, and medical record
  4. Patient, room, and time
AnswerA. Patient, drug, and administering staff member

In 3-point verification, the patient's wristband, the drug, and the administering staff member's barcode or similar identifiers are matched to confirm that the right staff member gives the right drug to the right patient, preventing administration errors. Rooms, times, combinations of professions, and slips or records are not the targets of 3-point verification.

Q11 | Types of orders

Which of the following is not a typical order handled by an order entry system?

  1. Laboratory test orders involving blood collection
  2. Prescription orders entered by physicians
  3. Meal (diet) orders for inpatients
  4. Staff shift assignments
AnswerD. Staff shift assignments

An order entry system handles physicians' instructions related to patient care, such as prescriptions, injections, laboratory tests, physiological tests, radiology, procedures, surgery, transfusions, meals (diet), and rehabilitation. Staff shifts are information handled by a workforce management system and are not clinical orders.

Q12 | Proxy entry and approval

Which is appropriate regarding proxy entry of physicians' orders?

  1. Content entered by proxy must be checked and approved by the ordering physician
  2. The person who performed the proxy entry may complete the approval under their own privileges
  3. Content entered by proxy is finalized without the physician's approval
  4. Proxy entry of physicians' orders is entirely prohibited by law for all professions
AnswerA. Content entered by proxy must be checked and approved by the ordering physician

Proxy entry by medical clerical assistants and others is permitted, but the entered content must be checked and approved (finalized) by the physician who gave the order. Having the proxy complete the approval, or finalizing without approval, obscures accountability and is inappropriate; and proxy entry itself is not prohibited.

Q13 | Administration entry

Which is an appropriate description of order completion (administration) entry?

  1. An entry made to cancel an order that has already been entered and void the instruction
  2. An entry recording that the ordered act was actually performed, which becomes base data for medical fee claims
  3. An entry reporting a system failure to the administrator
  4. Patients entering their own symptoms and condition to inform the physician
AnswerB. An entry recording that the ordered act was actually performed, which becomes base data for medical fee claims

Completion entry records that the tests, injections, procedures, and so on specified in an order were actually performed. The completion information becomes part of the clinical record and is also passed to the medical billing and accounting system as base data for health insurance claims. Cancelling orders, patient symptom entry, and failure reports are not completion entry.

Q14 | Retroactive entry

Which is appropriate order operation during a system failure?

  1. Decide not to bill for the care delivered during the failure
  2. For care delivered while the failure continued, no records need to be kept even after the system is restored
  3. Operate on paper slips during the failure, and after recovery enter the records retroactively into the system to complete the clinical records and billing information
  4. Suspend all outpatient and inpatient care and wait until the failure is resolved
AnswerC. Operate on paper slips during the failure, and after recovery enter the records retroactively into the system to complete the clinical records and billing information

During a system failure, care is continued using alternative means such as paper slips, and after recovery the data is entered retroactively from the paper records to complete the clinical records and the information needed for medical fee claims. Not recording care, suspending all care, or abandoning billing are inappropriate responses.

Q15 | EMR benefits

Which of the following is an appropriate benefit of adopting electronic medical records?

  1. Multiple professions and departments can view the clinical record at the same time
  2. Records can be viewed entirely unaffected by system failures
  3. Operation is always cheaper than paper charts
  4. Entry errors automatically disappear, so checking becomes unnecessary
AnswerA. Multiple professions and departments can view the clinical record at the same time

Unlike paper charts, electronic medical records allow multiple professions and departments to view the record simultaneously, and make searching and aggregation easy. On the other hand, entry errors do not disappear, records may be unavailable during failures, and implementation and operation cost money, so the other options are wrong.

Q16 | Templates

Which is an appropriate description of the template function of an electronic medical record?

  1. A function that registers users' passwords and manages their expiration
  2. A function that provides predefined standard items so that structured records can be created efficiently by selection and entry
  3. A function that automatically calculates medical fees from delivered care, creates claims, and completes billing
  4. A function that compresses medical images to save storage capacity
AnswerB. A function that provides predefined standard items so that structured records can be created efficiently by selection and entry

A template provides predefined standard entry items so that structured records can be created efficiently through selection-based input. It helps standardize records and supports later aggregation and analysis. Billing, image compression, and password management are not the template function.

Q17 | Clinical paths

Which is an appropriate description of a clinical path (clinical pathway)?

  1. An individual accounting plan created from scratch for each patient that estimates the cost of hospitalization in advance
  2. A ledger recording drug receipts and issues to manage inventory
  3. A standard care plan organized as a timeline for each disease or treatment, with deviations from the plan managed as variances
  4. A hospital disaster manual defining response procedures for earthquakes and fires
AnswerC. A standard care plan organized as a timeline for each disease or treatment, with deviations from the plan managed as variances

A clinical path organizes the standard care plan — tests, procedures, care, and so on — for each disease or treatment as a timeline; it is operated in conjunction with the electronic medical record and order entry systems, and deviations from the plan are recorded and analyzed as variances. It is not an individual accounting plan, a disaster manual, or an inventory ledger.

Q18 | Scanned documents

Which is appropriate operation when scanning paper documents into the electronic medical record for storage?

  1. Paper documents must always be destroyed the same day after scanning, without exception
  2. Import without delay at a quality where the information is readable, and ensure identity with the original document
  3. It is fine to batch up several months' worth and import them all at once later
  4. Any image quality is fine, even if the content is unreadable, as long as an image remains
AnswerB. Import without delay at a quality where the information is readable, and ensure identity with the original document

For electronic storage by scanning, documents must be imported without delay at a quality where no information is lost and everything is readable, and identity with the original document must be ensured. Unreadable quality and long delays are inappropriate, and the handling of paper after scanning is set by each facility's rules — same-day destruction is not mandated.

Q19 | Registration and reception

Which is an appropriate description of patient registration and reception in the medical billing and accounting system?

  1. Basic patient information is registered all at once at discharge
  2. At the first visit, basic patient information is registered and a patient ID is issued; at return visits, patients check in at a return reception kiosk
  3. Every time a patient comes and checks in, a new patient ID is issued and managed separately
  4. The return reception kiosk is a dedicated device that only settles payments
AnswerB. At the first visit, basic patient information is registered and a patient ID is issued; at return visits, patients check in at a return reception kiosk

At the first visit, basic patient information such as name and date of birth is registered and a patient ID is issued; at return visits, patients check in at a return reception kiosk using their registration card. The patient ID is used consistently for the same patient rather than issued per visit, and registration is done before care. The return reception kiosk is for check-in; settlement is handled by automatic payment machines.

Q20 | Insurance claims

Which is correct regarding the itemized health insurance claim (レセプト, reseputo)?

  1. It is prepared monthly for each patient and submitted to the examination and payment organizations
  2. Fees are claimed the same day, every time care is delivered
  3. It is prepared 1 time per year, covering 1 year at once
  4. It is the receipt handed to the patient at the counter
AnswerA. It is prepared monthly for each patient and submitted to the examination and payment organizations

The claim (レセプト) is prepared monthly for each patient to bill the cost of insured care, and is submitted to the examination and payment organizations (the Social Insurance Medical Fee Payment Fund and the National Health Insurance Federations). It is not billed per visit or once a year, and it is different from the receipt handed to the patient.

Q21 | Assessment and return

Which is an appropriate description of "return" (返戻, henrei) of an insurance claim?

  1. The billing procedure is held over until the following month
  2. Overcharged fees collected at the counter are refunded to the patient later
  3. Part of the claimed points is reduced as a result of examination
  4. The claim is sent back to the healthcare institution for reasons such as incomplete entries
AnswerD. The claim is sent back to the healthcare institution for reasons such as incomplete entries

Return (返戻, henrei) means the claim is sent back from the examination and payment organization to the healthcare institution because of defects such as a missing disease name; the institution corrects and resubmits it. A reduction after examination is assessment (査定, satei), and refunds to patients or held-over billing are different matters.

Q22 | Electronic claims

Which is a correct statement about the electronic claims processing system (レセプト電算処理システム)?

  1. A mechanism in which itemized claims are created as electronic data and submitted to the examination and payment organizations online or on electronic media
  2. A system for tracking drug inventory and ordering shortages
  3. A mechanism in which paper claims are gathered monthly and submitted directly to the examination and payment organization's counter by mail or in person
  4. A service for patients to check the breakdown of their medical costs on a smartphone
AnswerA. A mechanism in which itemized claims are created as electronic data and submitted to the examination and payment organizations online or on electronic media

The electronic claims processing system creates itemized health insurance claims (レセプト) as electronic data based on the claim codes defined by the Ministry of Health, Labour and Welfare, and submits them to the examination and payment organizations online or on electronic media. Mailing paper is the pre-digital method, and cost-checking services and inventory ordering are different systems; none of them describes this system.

Q23 | Document support

Which is an appropriate description of a medical document creation support system?

  1. A system that tracks drug inventory counts and manages ordering and issuing
  2. A system that stores and manages medical images taken by CT, MRI, and other modalities long-term and distributes them to terminals and consultation rooms
  3. A system that lets staff efficiently create documents such as medical certificates and clinical information letters (referral letters) by pulling in basic patient information and clinical records
  4. A system that sends completed claims to the examination and payment organizations online and performs billing
AnswerC. A system that lets staff efficiently create documents such as medical certificates and clinical information letters (referral letters) by pulling in basic patient information and clinical records

A medical document creation support system lets staff efficiently create medical documents such as certificates and clinical information (referral) letters while pulling in basic patient information, clinical records, and test results. Sending claims is the role of billing and electronic claims processing, inventory is handled by pharmacy and logistics systems, and image storage and distribution is the role of PACS.

Q24 | Role of RIS

What is the main role of a RIS (radiology information system)?

  1. Store medical images long-term and distribute them to terminals in the hospital
  2. Centrally manage inventory and logistics of medical supplies
  3. Manage booking, reception, and completion information for radiology examinations and interface with the imaging equipment
  4. Manage reception, progress, and results of laboratory tests
AnswerC. Manage booking, reception, and completion information for radiology examinations and interface with the imaging equipment

A RIS (Radiology Information System) manages booking, reception, and completion information for radiology examinations and interfaces with the imaging equipment (modalities). Storing and distributing medical images is the role of PACS, managing laboratory tests is the role of the LIS, and logistics management is the role of SPD; take care not to mix them up.

Q25 | Role of PACS

What is the main role of PACS?

  1. Manage booking slots for radiology examinations and handle reception and completion information
  2. Calculate medical fees and create insurance claims
  3. Store and manage medical images such as CT and MRI and distribute them within the hospital
  4. Support prescription review and dispensing work and manage each patient's medication history
AnswerC. Store and manage medical images such as CT and MRI and distribute them within the hospital

PACS (Picture Archiving and Communication System) is the medical image management system: it stores and manages images such as CT and MRI and distributes them within the hospital. Booking management is the role of the RIS, dispensing support is the pharmacy department system, and claim creation is the medical billing and accounting system.

Q26 | Role of LIS

Which is an appropriate description of a LIS?

  1. A system that centrally manages inventory and supply of medical materials
  2. A system that manages reception, progress, and results of tests in the clinical laboratory department
  3. A system that stores medical images and distributes them to terminals in the hospital
  4. A system that manages booking and completion information for radiology examinations
AnswerB. A system that manages reception, progress, and results of tests in the clinical laboratory department

A LIS (Laboratory Information System) is the clinical laboratory department system: it manages test reception, progress, and results, and interfaces with analyzers and laboratory automation systems (LAS). Managing radiology examinations is the RIS, storing and distributing images is PACS, and materials inventory is the role of SPD.

Q27 | Role of SPD

Which is an appropriate description of SPD?

  1. A system that manages booking and completion information for radiology examinations
  2. A system that stores medical images long-term and distributes them to terminals in the hospital
  3. A system that manages reception, progress, and results of laboratory tests
  4. A mechanism that centrally manages the supply, inventory, and delivery of goods such as medical materials
AnswerD. A mechanism that centrally manages the supply, inventory, and delivery of goods such as medical materials

SPD (Supply Processing and Distribution) is a logistics management mechanism that centrally manages the supply, inventory, and delivery of goods such as medical materials; management by item codes also contributes to hospital management. Image storage and distribution is PACS, laboratory result management is the LIS, and radiology examination management is the RIS.

Q28 | Acronyms and full names

Which pairing of a departmental system acronym with its full name is correct?

  1. PACS — Picture Archiving and Communication System
  2. RIS — Regional Integrated Information System
  3. SPD — Standard Procedure Documentation Management
  4. LIS — Logistics Information Management System
AnswerA. PACS — Picture Archiving and Communication System

PACS stands for Picture Archiving and Communication System (the medical image management system), which is correct. RIS stands for Radiology Information System, LIS for Laboratory Information System (the clinical laboratory department system), and SPD for Supply Processing and Distribution (centralized management of the supply, inventory, and delivery of goods).

Q29 | Acronyms and roles

Which pairing of a departmental system acronym with its role is incorrect?

  1. LIS — storing, managing, and distributing medical images
  2. PACS — storing, managing, and distributing medical images
  3. RIS — managing booking, reception, and completion information for radiology examinations
  4. SPD — centrally managing the supply, inventory, and delivery of goods such as medical materials
AnswerA. LIS — storing, managing, and distributing medical images

The LIS (Laboratory Information System) is the clinical laboratory department system, which manages test reception, progress, and results. Storing, managing, and distributing medical images is the role of PACS, so that pairing is the incorrect one. The pairings for RIS, SPD, and PACS are all correct.

Q30 | Blood transfusion

Which is an appropriate function of a blood transfusion department system?

  1. Record the sterilization history of instruments used in surgery and procedures and link them to the patients and operations where they were used
  2. Plan and manage the radiation dose and target area in radiotherapy
  3. Manage inpatient meal menus and meal counts, including therapeutic diets
  4. Manage test data such as blood type and irregular antibodies together with blood products and transfusion history, and support computer crossmatching
AnswerD. Manage test data such as blood type and irregular antibodies together with blood products and transfusion history, and support computer crossmatching

A blood transfusion department system manages patient test data such as blood type and irregular antibody tests, blood product lots and inventory, and each patient's transfusion history and adverse reactions, and supports computer crossmatching, which electronically checks compatibility. Sterilization history belongs to sterile supply management, menus and meal counts to the food service department, and irradiation planning to radiotherapy systems.

Q31 | Food service

Which is an appropriate function of a nutrition and food service department system?

  1. Tally and manage the staff cafeteria's daily sales and number of users
  2. Manage menus and meal counts based on meal orders, handle allergies and therapeutic diets, and link with admission, discharge, and meal-hold information
  3. Have radiologists write reading reports on captured medical images and deliver them to the requesting department and attending physician
  4. Issue specimen labels printed with patient information based on laboratory test orders
AnswerB. Manage menus and meal counts based on meal orders, handle allergies and therapeutic diets, and link with admission, discharge, and meal-hold information

The nutrition and food service department system manages menus and meal counts based on meal orders, handles allergies and therapeutic diets, and links with admission, discharge, overnight-leave, and meal-hold information to prevent wrong trays and waste. Staff cafeteria sales are out of scope; specimen labels are issued by the laboratory department, and reading reports are a radiology department function.

Q32 | Nursing support

Which is an appropriate function of a nursing support system?

  1. Check prescription content, review dispensing, and record medication histories
  2. Read captured medical images and write reports
  3. Support creation of nursing care plans, progress notes, and management of vital sign flow sheets
  4. Calculate medical fees from delivered care and issue monthly claims for each patient
AnswerC. Support creation of nursing care plans, progress notes, and management of vital sign flow sheets

A nursing support system supports nursing work such as creating nursing care plans along the nursing process, progress notes, flow sheets that display vital signs over time, and shift management. Claim issuing is billing and accounting, dispensing review is the pharmacy department, and image reading is a radiology department function.

Q33 | Pharmacy systems

Which is appropriate regarding information systems in community (insurance-covered dispensing) pharmacies?

  1. An electronic medication history system records patients' medication histories and counseling content and is used for prescription review and medication counseling
  2. Automatic tablet packaging machines cannot interface with information systems and are set up manually
  3. Only paper medication notebooks are recognized, and electronic versions cannot be used
  4. Pharmacies do not use claims computers, and all dispensing fee claims are written by hand
AnswerA. An electronic medication history system records patients' medication histories and counseling content and is used for prescription review and medication counseling

Community pharmacies record medication histories and counseling content in an electronic medication history system and use it for prescription review and medication counseling. Pharmacies also use claims computers for dispensing fee claims, and automatic tablet packaging machines and dispensing check systems operate linked to prescription information. Electronic medication notebooks are also in widespread use.

Q34 | Clinics

Which is an appropriate characteristic of information systems in clinics?

  1. The Japan Medical Association standard claims software (Nichi-rese) is a radiology department system that handles images
  2. Clinics often adopt an integrated package combining a claims computer and an electronic medical record
  3. Clinics are required by law to adopt electronic medical records
  4. Like hospitals, clinics must have a full set of departmental systems
AnswerB. Clinics often adopt an integrated package combining a claims computer and an electronic medical record

Clinics are smaller than hospitals and often adopt an integrated package combining a claims computer and an electronic medical record. A full set of departmental systems is not required, and Nichi-rese (日レセ) is claims computer software provided by the Japan Medical Association. Adoption of electronic medical records is not a legal obligation.

Q35 | Dental systems

Which is an appropriate characteristic of systems for dental care?

  1. Dental laboratory instructions are given orally as a rule, and no records are needed
  2. The ability to handle tooth position (dental notation) is a feature that distinguishes them from medical systems
  3. Dentistry uses no image-handling systems, and all records are text only
  4. There is no standard disease name master for dentistry, so each practice uses its own disease names
AnswerB. The ability to handle tooth position (dental notation) is a feature that distinguishes them from medical systems

Dental records must handle procedures and progress for each tooth position (dental notation), and the ability to handle the position concept is a major difference from medical systems. A standard dental disease name master is maintained, and written laboratory instructions are used for dental technicians. Dentistry also uses imaging systems for X-ray images and the like.

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